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Frequently asked questions

What is BraaiBox?

BraaiBox is a meat delivery service that connects you to farmers and abattoirs and deliver high-quality meat, sourced directly from them at the best price. We offer a convenient and cost-effective way to enjoy the freshest cuts of meat.

How does BraaiBox work?

It’s simple! You choose your preferred meat cuts, and place your order. We’ll pack and deliver your customised meat box to your home. We deliver to all locations in Cape Town Tuesdays to Saturdays!

If you order over R1,000 you get free delivery* otherwise we charge a R100 fee. If you sign up today you will get free bacon with every order for the rest of your life!

Free delivery is only available within Cape Town. See FAQ about delivery locations

Why is your meat so much better value for money compared to the supermarkets?

There are a variety of reasons why our meat is better priced:

  1. We remove middlemen and connect farmers and processors directly with you to help save you money.
  2. Unlike supermarkets, we deliver your box of meats direct from farmers and abattoirs to your door which means we don’t waste money holding stock, on physical stores or unused machinery.

Is there a minimum order requirement?

No we don’t but to maximize value and cover transport and packaging costs we charge a R100 delivery fee. If the order is above R1,000 then delivery is free.

Where do you deliver to?

Currently we are in Cape Town and hence we deliver to a 20KM radius around Cape Town for free as long as your order is more than R1,000 and you are within the selected area.

We also deliver to Stellenbosch, Franschhoek, Wellington and Paarl but unfortunately we do charge a R100 delivery fee.

We are looking to launch in other major cities soon so stay tuned!

What's the delivery timeframe?

You can select a delivery date that suits you best at checkout. Normally it takes between 1-3 days for your meat to be delivered to you.

What is the average shelf life of each product?

As we cut products only once you order this gives you the maximum shelf life which is:

  1. Beef – 10-12 days
  2. Lamb – 10-12 days
  3. Pork – 6-10 days
  4. Chicken – 3-5 days

How is the meat packaged?

All the meat is vacuum packed or MAP packed to guarantee the longest shelf life and best taste. If you want your meat packed in a different way then let us know and we can see if we can customise for you.

What happens if I am not happy with the order?

We are really sorry if you aren’t happy with your order so please let us know so we can help compensate you accordingly and sort the issue for the future!

What is your refund policy?

If you aren’t happy with any of the products in your order and are able to share more details about the issues, we will refund 100% of items where there were issues. Contact us at orders@braaibox.co.za and we can discuss further

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Hey! My name is Andrew and I am founder of BraaiBox. Let me know if you have any questions.